FAQ

We will send you real actual effect pictures about your doll after been produced out. Please notice to check your inbox or junk mail box, if any problem about the doll please contact us ASAP, due to sex doll is a customized product, we need to received the confirm email from customers then can arrange delivery. As soon as you reply us about the real effect and delivery details, we will send the doll out.

It is natural to be apprehensive when considering purchasing a love doll or sex toy for the first time. If you’re new to shopping for sex toys and love dolls we recommend first starting with the size of the doll or toy. Would like something handheld or perhaps the size of a small pillow? Then head over to our Torsos & Male Masturbators section and take a look. Are you looking for something larger and more lifelike? Then visit our Sex Dolls section to look at dolls in a range of sizes, shapes and styles. From there you can narrow further by size, price, manufacturer and more to find your perfect doll.

You can use funds from your Paypal account to pay for your order. Or Visa and Master

Our price is include economy transport shipping fees, if need more fast express transport, it will charge extra shipping fees.
Due to the impact of COVID-19, now only American customers don’t need to pay for the customs taxes. Other countries may need customers to pay for the customs taxes, and submit customs clearance information. The details please to contact us to confirm.

update time: 2021-04-28

Yes, now we support ordering doll heads separately, currently, there are 155 different types doll head for choose. The details please to check this sex doll heads page: https://www.uxdoll.com/sex-doll-heads/

Yes, we have small size tpe love dolls, but due to certain local laws and regulations, we don’t provide mini size dolls to US,UK, Canada and other countries that may has issues. If you want to purchase a short size tpe sex doll and don’t sure whether is legal or not, please to contact us before place order.

Yes, we support to customize a perfect doll according to all of your requests. Please click the customize page, or send us your details requests, the refer picture and details body measurements data. We will try our best to help you to turn your dream become true.

This is our main goal to protect your privacy. All packages are delivered in discreet packaging; additionally, customer details are sealed within our privacy policy.
There is no specific indication or labelling on the box that reveal the contents inside. Your doll will be labelled “mannequin” (for custom clearance).
Billing statement in your credit card will show a charge from a normal online store. If you do not want to receive the order at your home, we can always send it to a Fedex store (US orders) or DHL store (rest of the world) and you can pick it up there at your convenience.

Obviously, we are a reliable online sex doll shop, with the comprehensive customer protection policy, the details buyer protection as below:

For all customers, you are guaranteed of a full refund if by chance you do not receive the order.
If the product ordered be not as described, you will get a full or a partial refund depending on the circumstances.
If your sex doll were to be damaged during transit, you will be compensated with a brand new realistic sex doll.
And to top it all, we support payment via Paypal, that your money and financial security can be guaranteed.

If you want to get a free premium tpe sample, please to contact us via online chat or customer support email. Tell us your shipping address, then we will send you the specific method of operation.

Just as Apple Inc. is not a manufacturer, but it’s still become the most famous phone brand. Compare to the manufacturers, our advantages are as below:

• More better after-sales service: We are putting our personnel, money, time into development, design, after-sales and other aspects to ensure that customers can get a pleasure shopping experience.
• More higher quality: We supervise the production process from the beginning to the end to ensure that the production process and quality meets our strict quality standards.
• More realistic details: We use the industry-leading machines, the most advanced material and carefully control all aspects of the process, including some very small details, such as the hand pattern.
• More affordable price: As a big distributor, no doubts we can provide affordable price.
• Provide customize service and have more choices about different features of a doll.

In short, in the same material and same quality, we have more preferential prices than manufacturers, better after-sales service and more selection of head shape and body figure.

Considering the health of our customers, we insist that NO return, No exchange, NO refund after purchase for any reasons. This is common in the sex industry for its own peculiarity.

Of course, if the doll you received that have damage, we will give a partial refund based on the specific damage, if unfortunately serious damage occurs, we will resend a doll of the same style for you. When receiving the goods, please carefully check whether the product is in good condition. If it is unfortunately damaged during transportation, please take a video and send it to us at the time of acceptance(within 24 hours from received the product), so that we can give you an appropriate damage compensation plan in time.

Normally, after the doll is produced, we will send you a physical image to confirm the actual effect. Due to the actual picture may be affected by the shooting environment, so if the product you received is inconsistent with the actual effect image product you confirmed, we will give you a partial or full refund depending on the actual situation.

Below are some package pictures of a doll. Each doll from uxdoll will be packaged like this before delivery. The sex doll’s outer packaging box has a strong enough frame to protect the doll from damage during transportation.

There is no logo or label indicates the contents inside the box. The shipping is door to door service. There is little or no import tax or any paper work when purchasing TPE doll for most countries. The example of label on package is as below.

There are two different situations：

First kind of situation is if caused by uxdoll, we will fully responsible, such as we haven’t delivered the sex doll, or the delivery company lost the package in transit.

Another situation which is caused by customer self, for this situation,uxdoll don’t responsible. Detail reasons such as customer provided wrong shipping address or contact telephone number, or, customer’s mobile phone shutdown or didn’t reply in availble delivery time.

If the first delivery fails, in order to protect customers from heavy losses, we will send emails, text messages or call to remind customers to receive the package in time, until to the package is delivered successfully or exceeded the maximum period of collection. So, please to notice your inbox and telephone during the delivery time.

Normally, the delivery worker will try to delivery the package to your shipping address once a day for three consecutive days, If the package still can’t reach you after this, your package will be kept in the local delivery office for five days. During this period, the express company will not send the package voluntarily. The package will be delivery again only when the recipient contacts the express company to request delivery.

If exceeds the maximum delivery time and you still didn’t contact the local delivery company, your package will be send back to us or send to the Abandoned Parcel Warehouse of local express company. Due to the shipping cost and tax of return the parcels to us is far greater than the doll’s selling price, so these packages usually will be send to the local Abandoned Parcel Warehouse. This means that if the package exceeds the maximum delivery time, we will not be able to make up any loss for you.

Therefore, Please be careful to provide correct shipping address and contact telephone number, and make sure that can contact with you while the package delivery to your shipping address.

Once your order is placed successfully, you will receive the doll within 12-15 days. Or we will send the specifics of your order to the factory. It usually takes about 3 to 5 days for your doll to be crafted to perfection. You’ll be sent photos for your review and, once you approve the doll to be shipped, you will receive a tracking number so you can prepare for your package’s arrival.

We can delivery to most of the worldwide countries, Except for the following countries.

Up to now, we are unable to deliver to countries: Thailand, Saudi Arabia, India, Vietnam, Brazil, Ukraine, the Middle East, Muslim countries (Qatar, Kuwait, etc.)

For some countries we can delivery to but need customers to cooperate to clearance, or need customers to provide the proof of payment, or product usage(It will don’t affect your privacy information). These countries include, Canada, Australian, New Zealand, Mexico

All of our life size sex dolls are provide free, discreet shipping, but due to some objective reasons, customers in the following regions need to compensate extra shipping costs. Such as South America, African country. (Argentina, Chile, South Africa, etc.)

For customers who want to order a mini size sex doll(height under 110cm), if you can’t sure the doll type that you plan to order whether or not accepted by the law of your country, please to contact us before to place the order.

Because of the silicone TPE realistic love dolls are delicate products and require special attention. For the silicone and common tpe sex doll, after you clean her, we recommended you to use the baby powder to keep your love doll skin clean and fresh. But for premium tpe love doll, you don’t need to use the baby powder.

Due to the sex dolls made by special materials, please to keep your doll in a dry place and avoid excessive heat and humidity. When storing your doll, it is recommended to keep arms and legs straight in order to avoid harming the skin or the skeleton. If you want to clean your sex doll, we recommend using water and neutral soap to clean TPE and silicone dolls. Please do not use chemicals, alcohol or any other general user stain removers.

Please only use water-based lubricant on your toy or doll. Any other lubricant could breakdown the material of the product and shorten its life. For your best experience, and for the care of your doll or toy, we do not recommend using the products without lubricant.

Remember that a doll is not a real person and it requires to be treated carefully. In a new doll, the joints might be a little bit stiff so be careful while attempting to move the doll limbs, after a few days the joints will loosen up. If you want to move arms and legs to position your doll in any posture, remember to move the limbs back to the original straight position when switching to a different position (e.g. bend arms up, move back to the original straight position and bend to the sides for another posture). Please remember to treat your doll like a lady – the material that enables her to have lifelike skin means she can be damaged if you’re too rough with her.

It is easy and simple to do. It works the same way as other masturbators you may see online or magazines. The difference is that our sex doll is molded as the real lifelike size, shape with simulated mouth, vagina and oral. When you have sex with our sex doll, please use plenty of lubrication. You are recommended to wear a condom for easy cleaning. If you do not mind the cleaning time, you can march inside directly without a condom.

Hold the bangs with your left hand and carefully stretch the wig over the scalp from front to back with your right hand. Then gently pull and adjust the fit over the head. There is a clip at the back of the wig to help the fixation.

No. The sex dolls are all solid. They are not hollow inside.

Of course, below are some popular storage ways.
More subtle storage:
There are some sofa on market are designed for storage life size tpe sex dolls.
Hang the doll in the wardrobe and lock the wardrobe

Some other storage suggestions:
Dress her up and let her stand somewhere in your room like a real woman, Let her lying on your bed, or sit on your sofa.

Yes, you can use make up, just be careful while applying and removing makeup. Avoid oil based make ups or chemicals, only use water based makeup. Please do not use make up removers that might contain alcohol, it will cause damage to the skinof the doll. Be careful with perfumes as some of them might have alcohol, spray hidden parts of your doll. Some clothes might fade or stain the skin. We recommend not to press clothes against the doll skin while in use.

Please do not worry about that all of cavities are mold to accommodate any insertion. TPE material is soft and elastic. Please try to use water-based lubrication for ease entry.

We only work with manufacturers that use the best quality materials, mainly premium grade silicone and TPE. Rest assured we don’t use hazardous ingredients or chemicals that cause harm. As you know, both TPE and silicone are durable, soft, and totally safe, so they won’t cause harm on coming in contact with skin and delicate parts of the body. It is important to clean your product after each use.

Are the adult tpe sex dolls from UXDOLL legit? Of course, the answer is yes!

This “Yes” is including many sides, such as sex doll quality, love doll material, factory qualification, pre-sales and after-sales service, payment security.

The doll quality, all these adult sex dolls are with the most realistic human like details and touch feel, best alloy skeleton and amazing flexible joints. All dolls can be used for several years if you take care of her as a real women, and of course, she can be posed into many different postures which a real women can pose.

The material, all love dolls that we sells all with the same high standard of quality, include common tpe, premium tpe and silicone. All materials are doesn’t harmful to human health, odorless and premium tpe even don’t need baby powder because the skin don’t produce oil.

The factory qualification. Our love dolls are come from two large and famous adult sex doll factory/company (WM and SY) which are all certified through quality and safe. We are a regular authorized distributor of WM /SY brand adult dolls. The details CERTIFICATE OF CONFORMITY and test reports of these two company are as below picture.

The pre-sales and after-sales service, all tpe silicone sex dolls that sells from UXDOLL.COM, we all providing the best pre-sales and after-sales service. For the new launched advanced premium tpe sex doll, we promise to offers you premium TPE materials samples for free if you will bear the freight charges. For the after-sales service, we can provide you real pictures about your doll before to shipping out. You are guaranteed of a full refund if by chance you do not receive the order, Or, should the product ordered be not as described, you get a full or a partial refund depending on the circumstances. And to top it all, if your sex doll were to be damaged during transit, you will be compensated with a brand new realistic sex doll.

The payment security, we support payment via Paypal, we are a reliable online doll store which all orders are subject to Paypal supervision.

Although the fixed vagina and replaceable vagina with the same using feeling, but replaceable vagina is more convenient for cleaning and maintain. The replaceable vagina can be pulled out when cleaning.

Compared with the most of other suppliers and manufacturers, the price of our doll is not more expensive, but compared with some suppliers, our dolls seem to be more expensive. However, this is because our product value for money, because we think that we should not provide our customers with rough, odorous, oily, damageable and harmful dolls which are made of cheap materials, we should not provide sex dolls that the height and size do not match the shown picture. You know, the price usually determines quality. We always believe that a qualified love doll should be made of safe, high-quality, durable materials. Good sex dolls must have no odor, less oil, and apply more personality features. Our aim is guaranteeing high quality while provide users with a price exceeding their value.

Our factory has a production license issued by the government. All sex dolls are manufactured according to designated industry safety standards. The doll materials are certified by CE, ROHS, FDA as safe and qualified TPE or silicone. After many adjustments and upgrades of the material formula, we have achieved breakthrough results. Now, we have developed a most advanced high quality premium TPE material with no odor, less oil and no need to use baby powder. Our doll skeleton has been tested thousands of times in actual use. The size of the doll shown in the product pictures we provide is the actual size of the doll you will get.

No doubt, there are many reasons for this result. First, the materials used to create the dolls are expensive and the process to create the doll is time consuming as well as labor intensive. Each full-sized love doll has a metallic skeleton frame for human-like movements and to enable posability. That skeleton sits inside the doll material (TPE or Silicone, depending on the doll the customer selected). Every doll is made-to-order for a customer, the dolls are freshly made each time to insure the highest quality for our customers.

Yes, the dolls can sit unsupported in some postures and you can pose them in most positions just like a real lady does.
For the dolls with standing feet, they can stand up by the screws under their feet, if not, they need to rely on supports to stand up. however, the dolls cannot hold their own weight, if don’t have standing feet function, we don’t recommanded to stand up for long time, due to it may caused damage to the doll.

Whether legal or not is depend on your country, some countries are legal such Japan, and some are not such as US and UK. If you want to purchase a small size tpe sex doll and don’t sure whether is legal or not, please to contact us before place order.

TPE is a new type of silicone. It can be stretched 5.5 times longer. It is very soft. It has been proved to be safe for human after testing. The skin has purely natural gloss effect and smooth touch feeling. The sophisticated face of our sex doll is sculptured by our experienced artists. The body joints are composed of articulated composite metal to enable the limbs move and posture freely. Most of the sex dolls can cater for oral sex, vaginal intercourse and anal sex. All the cavities own real size and real properties as the real female has. Such a lifelike sex doll will leave you an amazing sex journey.

Silicone is colorless or skin color oily liquid. It becomes elastic material after vulcanization. The chemical composition and physical structure of the silicon make it possess its own distinctive characteristics which cannot be replaced by many other similar materials. Silicon owns the followed properties: hard material, good thermal stability, stable chemical properties, high mechanical strength and softness.

These two kinds of tpe doll are almost with the same using experience, and premium tpe doll with more realistic details and more real touch feel, and more durable than the common tpe sex doll.

Yes, we very glad to provide free premium tpe sample if customers willing to pay for the shipping fees. And, if you purchase a life size premium tpe doll from us after that, we will send you a discount code that amount equal to the sample shipping fee.